Cancellation & Refund Policy
Template text — not legal advice. Please have it reviewed by your lawyer/CA before going live.
Edit the values in [brackets] to match your actual policy.
Cancellation by you
- Cancel before the ambulance is dispatched: no charge.
- Cancel after dispatch, before arrival: a cancellation fee of [₹ amount / % of fare] may apply to cover fuel and crew time.
- Cancel after the ambulance reaches the pickup: [minimum fare] applies.
Cancellation by us
If we cannot provide the confirmed ambulance, we will tell you immediately, help arrange an alternative where possible, and refund any advance in full.
Refunds
Approved refunds are processed to the original payment method within [7] working days. For questions, contact bookings@example.com or +91-XXXXXXXXXX.
Hospitals and corporates
Terms in your signed agreement take precedence over this policy.