Frequently asked questions
Can’t find your answer? Call us 24x7 on +91-XXXXXXXXXX.
Booking & payment
How do I book an ambulance?
Call +91-XXXXXXXXXX (24x7) or WhatsApp us with the pickup location, drop location and the patient's condition. For planned trips you can also use the booking form; we call back to confirm.
Are you available at night and on holidays?
Yes. Our dispatch line is open 24 hours a day, 7 days a week, including Sundays and public holidays.
How much does an ambulance cost?
The fare depends on the ambulance type, distance, waiting time and whether a doctor travels. See our ambulance charges page, or call us for an exact quote before the trip.
How can I pay?
You can pay by cash or UPI after the trip (edit this answer to match the payment modes you accept). Hospitals and corporates can be billed monthly with GST invoices.
Does health insurance cover ambulance charges?
Many health insurance policies reimburse road ambulance charges up to a limit when the patient is admitted. Keep the bill and trip details; we provide a proper receipt or GST invoice. Check your policy for the exact limit.
Are you the government 108 service?
No. We are a private ambulance service. In India you can also dial 112 (national emergency number) or 108 (government ambulance service where available).
Can hospitals tie up with you?
Yes. We work with hospitals, nursing homes, diagnostic centres and corporates for inter-hospital transfers, discharges and standby ambulances. Use the hospital quote form or call our B2B desk.
ICU & Ventilator Ambulance
When does a patient need an ICU ambulance instead of a basic one?
When the patient needs a ventilator, continuous cardiac monitoring, infusion pumps or may become unstable during the trip. The treating doctor usually advises this; our dispatcher can help you decide on the call.
Is a doctor available in the ICU ambulance?
Yes, a doctor or critical-care paramedic can travel with the patient. Please mention it while booking so the right crew is assigned.
Can you do long-distance ICU transfers?
Yes. Call us with the pickup and destination hospital; we confirm the vehicle, crew, oxygen backup and an estimate before departure.
ALS / Cardiac Ambulance
What should I do for chest pain while waiting for the ambulance?
Keep the person seated and calm, loosen tight clothing, and do not let them walk or exert. Follow any advice the dispatcher or a doctor gives on the phone. If the person collapses and is not breathing, start hands-only CPR.
What is the difference between ALS and BLS?
BLS covers oxygen and basic monitoring for stable patients. ALS adds cardiac monitoring, a defibrillator, emergency medicines and a paramedic trained in advanced life support.
BLS / Oxygen Ambulance
Can a family member travel with the patient?
Yes, usually one or two family members can travel in the ambulance. Please tell us while booking.
Can I book a BLS ambulance in advance?
Yes. Use the booking form or WhatsApp us with the date, time, pickup and drop, and we will confirm.
Patient Transport Ambulance
Do you offer packages for regular dialysis trips?
Yes, we can plan recurring pickups for dialysis or therapy. Call or WhatsApp us with the schedule for a quote.
Will the attendant help carry the patient from the flat?
Yes, our crew helps move the patient from the bed to the stretcher or wheelchair. Please mention the floor and whether there is a lift.
Dead Body Ambulance & Freezer Box
Which documents are needed to transport a body to another state?
Usually the death certificate or a medical certificate of cause of death from the hospital, ID proof of the deceased and the family member, and in some cases a police NOC or embalming certificate. Requirements vary; we guide you on the call.
Do you provide a freezer box at home?
Yes, a freezer box can be delivered and set up at home. Call us with the address and the number of days needed.
Need an ambulance now?
Our dispatch line is open 24x7. Call or WhatsApp with the pickup location and patient condition.